tutumoon

Order Process

Many overseas buyers consider it very complicated to import from us, actually it′s very simple. We have simplified the process as 7 steps.

Step 1:Request for a quote Fill out the Enquiry Form(s) alongside with the product (s) you are interested in, we will give you a quote within 24 hours (except holidays).

Step 2: Request for a sample/samples Fill out the Enquiry Form(s) alongside with the product(s) you are interested in and tell us your specific requirements, we will give you a quote accordingly.

Step 3: Payment for the sample order Transfer the payment to our company bank a/c and email/fax us your bank copy, we will arrange the sample(s) for you asap, not longer than one week.

Step 4: Sample(s) confirmed Please inform us upon the receipt of the sample(s). We highly appreciate your comments on our products and services.

Step 5: Purchase an order We welcome your official order after the confirmation of the sample(s). If you are unsatisfied with our products and/or the services, please specify the reasons, we will try our best to serve you better and look forward to the cooperation with you later on.

Step 6: Deposit or full payment before the production starts. 30% deposit is required before we start the production. Please check carefully about our company name, bank a/c and any other related information to speed up the payment. Many of the payments are delayed due to the wrong spelling of our company name and/or account no. Full payment is welcomed because it takes more time and bank charges to transfer the balance again.

Step 7: Shipment delivered with the balance received. We will ensure the delivery in time or earlier before the required shipping date. Please make sure that the payment is already in our company bank a/c before the shipping date. During busy seasons like Christmas, the delivery time may be longer than usual. Clients will be informed with the tracking no. and other information related to the shipments.